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Privacy Policy

CaratPay (“we”, “us”, “our”) is operated and developed by Venture Sona Technologies Pvt. Ltd., having its registered #93 1st Floor Rathanlal, Bldg OppBiocon kammsandra, Electronics City, Bangalore South, Bangalore- 560100, Karnataka, India.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your Personal Information when you access or use the CaratPay website, mobile application, APIs, notifications, customer support, or other services (collectively, the “Platform”).

By using our Platform or providing your information, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use or access the Platform.

Legal Applicability & Scope

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Policy governs the collection, use, storage, transfer, disclosure, and protection of Personal Information, including Sensitive Personal Data or Information, when you access or use the Platform. This excludes any information that is freely available or accessible in the public domain.

CaratPay currently offers its products and services only within India.

1. What Information We Collect

We collect Personal/Business Information necessary to operate and improve our services, comply with applicable laws (including KYC), and provide you with features such as Metal booking, Purchase plan management and delivery.

A. Personal & Identity Information

  • Full name, email address, phone number
  • Date of birth (where required)
  • Government-issued ID details (PAN, Aadhaar, KYC documents)
  • Photo/selfie for verification

B. Business Information

  • Business Name
  • GSTIN verification
  • Logo of the Store

C. Device & Technical Information

  • Device identifiers, IP address, browser type
  • Usage information (pages accessed, interactions) via cookies and similar technologies

D. Communications

  • Support interactions, feedback, correspondence

2. App Permissions

CaratPay may request access to certain device permissions strictly required for the functioning of the Platform, including:

  • Camera – for KYC verification, document capture, and profile-related uploads
  • Storage / Media – for uploading identity documents and business-related files
  • Network access – to ensure secure communication with our servers

We do not access any permissions beyond what is necessary for providing our services.

2. How We Use Your Information

We use your Personal/Business Information for:

  1. Account creation and identity verification (KYC/AML compliance).
  2. Providing & maintaining our services ( Metal booking, Savings scheme management, transaction execution, Live rates, & delivery).
  3. Customer support and dispute resolution.
  4. Regulatory compliance with applicable laws and obligations (law enforcement requests, tribunals).
  5. Security, fraud detection and risk mitigation.
  6. Analytics, product improvement and personalization.
  7. Marketing & communications (only with consent, with opt-out options).

3. Legal Basis for Processing

We process your Personal/Business Information:

  • To fulfil a contract or service you requested;
  • To comply with legal obligations (e.g., KYC, anti-money laundering rules);
  • With your consent;
  • For legitimate business interests (service improvement, compliance, security).

4. How We Share Your Information

We do not sell, rent, or trade your Personal or Business Information to third parties for advertising or marketing purposes. We may share data with:

A. Service Providers & Partners

  • Payment gateways and processors
  • Cloud and hosting services
  • Customer support tools

B. Regulatory Authorities

  • Government, courts, law enforcement when legally required

C. Corporate Affiliates

  • Our subsidiaries or affiliates (if applicable)

All third parties are contractually required to handle Personal Information securely and only for purposes permitted by law and this Privacy Policy.

5. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

  • Recognise you on return visits
  • Analyse Platform usage for improvements
  • Personalise content

You can manage or disable cookies via your browser settings, though some features may not function properly without them.

6. Storage, Retention & Deletion

We store Personal/Business information:

  • Within India and/or on servers of our cloud providers subject to appropriate safeguards
  • Only as long as necessary to provide services, fulfil legal obligations, resolve disputes, or enforce agreements

When no longer needed, we securely delete, anonymise or destroy Personal Information.

7 . Data Security

We implement reasonable security practices and procedures to protect your data, including:

  • Encryption of sensitive information
  • Access controls and monitoring
  • Secure servers behind firewalls

However, no security system is impenetrable, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our services are intended for persons who can form legally binding contracts (18+ under Indian law). We do not knowingly collect Personal Information from children under 18.

9. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

  • Access the Personal Information we hold about you
  • Correct inaccurate data
  • Withdraw consent (where consent is the basis)
  • Request deletion of your account and associated data

Users may request deletion of their account and associated Personal Information by writing to support@caratpay.co.in. Certain data may be retained where required by law or regulatory obligations.

To exercise these rights, contact us through the details below.
Email : support@caratpay.co.in

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on the Platform with a revised Effective Date. Continued use after changes means you accept the updated terms.

11. Grievance Officer

In compliance with applicable Indian law, we have designated a Grievance Officer for privacy concerns. In accordance with applicable Indian laws, the details of the Grievance Officer are provided below:

Name : Dinesh Kumar
Email: support@caratpay.co.in

We shall acknowledge grievances within 48 hours and resolve them in accordance with applicable law.

12. Contact Us

If you have questions, concerns, or requests related to your Personal Information or this Privacy Policy, please write to:
Email: contact@caratpay.co.in
Address: #93 1st Floor Rathanlal, Bldg OppBiocon kammsandra, Electronics City, Bangalore South, Bangalore- 560100, Karnataka, India.